Enterasys-networks Security Router X-PeditionTM Manual de usuario Pagina 32

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Getting Help
xxx Preface
Getting Help
For additional support related to the XSR, contact Enterasys Networks by one of these methods:
Before contacting Enterasys Networks for technical support, have the following information
ready:
Your Enterasys Networks service contract number
A description of the failure
A description of any action(s) already taken to resolve the problem (e.g., rebooting the unit,
reconfiguring modules, etc.)
The serial and revision numbers of all relevant Enterasys Networks products in the network
A description of your network environment (layout, cable type, etc.)
Network load and frame size at the time of the problem
The XSR’s history (i.e., have you returned the device before, is this a recurring problem, etc.)
Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.enterasys.com
Phone (978) 684-1000
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
Internet mail [email protected]
To expedite your message, please type [xsr] in the subject line.
FTP
Login
Password
ftp://ftp.enterasys.com
anonymous
your email address
Acquire the latest image and
Release Notes
http://www.enterasys.com/download
Additional documentation http://www.enterasys.com/support/manuals
Forward comments or
suggestions
To expedite your message, include the document Part Number in the
subject of your email.
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